Terms, Privacy & Cancellation Policies

General Terms

STAYTION LTD, a UK company, with registered seat at 26 Cadogan Square, London SW1X 0JP and with Company’s Registration No.11080839 (the “Company”, or “we”, or “our”), offers its services to you in accordance with these Terms of Use (hereinafter referred to as the “Terms”).

These Terms are a binding legal agreement between yourself and the Company that govern your right to use of any services provided by the Company, Company’s Website and any other offerings from the Company, where you can find information about the Company and its services.

By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “Website”), you acknowledge and agree to have read, understood and agreed to the Terms set out below as they contain important information about your legal rights, remedies, obligations.

The Website is an online venue that enables users (“Users”) to advertise, promote, search for, and booking services in relation to accommodation. Users who advertise and promote their accommodation (“Accommodation”) for booking are “Hosts”, Users who search for and book the Accommodation are “Guests” and Users who are using the Website for personal, non-commercial use only are “users” subject to these Terms (collectively the “Services”).

Our Privacy Policy and our Cancellation Policy are supplemental to these Terms.

If you do not agree to these Terms, our Privacy Policy , Cancellation Policy and you are not willing to be bound by them, do not use our Website in any manner whatsoever.

Unless otherwise stated below, all Terms apply to Host, Guests and Users.

1. Definitions and interpretation

For the purposes of these Terms, the following definitions apply:

“Accommodation”
means the property that is listed by the Host and is available to be booked via the Website or the Company’s affiliated websites or platforms;

“Additional Fee”
means the additional fee the Company may charge to the Guest in accordance with these Terms;

“Booking”
means the booking of an Accommodation from a Guest via the Website or the Company’s affiliated websites or platforms for a specific timeframe as provided in the confirmation of the Booking;

“Booking Modifications”
means changes in the Booking of the Accommodation that are agreed between Hosts and Guests via the Website or via the Company;

“Commencement Date”
means the check in date of the Guest for the Accommodation in accordance with the Booking;

“Contact Link”
means https://www.travelstaytion.com/contact;

“Content”
means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, our Services;

“End Date”
means the check out date of the Guest for the Accommodation in accordance with the Booking;

“GDPR”
means the EU Regulations 2016/679 General Data Protection Regulations;
"Fee(s)"
means our fees that are payable by the Host and are included in the Total Price;

"Guest(s)"
means a person who has requested a booking of an Accommodation and has completed the registration via the Website or affiliated websites;

“Guest Claim”
means the claim from the Guest regarding the Host’s Accommodation;

"Host(s)"
means a person who has completed the registration and offers via the Website available Accommodation for rent to Guests;

“Host Fee”
means the rental rate and any additional charges for the Accommodation as solely determined and set by the Host (and not us) in respect of the rental transaction, plus any applicable taxes and VAT;
“Host Claim”
means the consequential damages that a Host will claim when they provide valid evidence that the Guest, may have damaged the complaining Host’s Accommodation;

“Host Services”
means the services that the Hosts offer for the Accommodation and as set out in the Booking;

“Keys”
means the keys or electronic access cards that the Guest will receive on the Commencement Date of their booking;

“Payment Method”
means credit card, debit card, bank account or PayPal account that you will use to make the payment via the Website;

“Services”
means the services that are provided by the Company and set out in the Website;

"Taxes/Tax”
means what’s including in your price any applicable VAT or other indirect taxes, occupancy taxes, tourist, income or other taxes;

“Total Price”
means any applicable fees payable from the Guest for each Booking;

“Travelstaytion Account’
means the account you create in the Website to make the booking;

“Travelstaytion Payments”

“Travelstaytion Voucher”
means any payments, which govern any payment services provided to Users by the Company or the Website;

means the Travelstaytion Voucher which is a non-transferable credit used for Guest on the Website;

“Valued Added Tax (VAT)”
Value Added Tax (VAT) is a tax assessed on the supply of goods and services. In certain countries, such tax may be referred to as Goods and Services Tax (GST), service tax, or consumption tax;

"Website"
means the Web applications through whatever platform owned by the Company or its affiliated websites and platforms and used by the Guests to book Accommodation or by Hosts to make Accommodation available to Guests which can be accessed at https://www.travelstaytion.com or any affiliated websites and platforms of the Company;

"we", "us", "our" and "Company”
means STAYTION LTD, a UK registered company, with registered seat at 26 Cadogan Square, Chelsea, London SW1X 0JP, with Company Registration No.11080839 and its affiliate (distribution) partners; and

"you", "your", "yours" and “Users(s)”
means the user(s), Host(s), Guest(s) using the Website

2. Scope of Our Services

2.1.The Company is the absolute owner of the Website which is a vacation rental marketplace and provide the Services as set out on the Website or any additional agreement provided to the Hosts.

3. Content

3.1.Parts of the Website enable you to provide feedback, text, photos, audio, video, information and other Content (the “Content”). By providing Content, in whatever form and through whatever means, you grant the Company a non-exclusive, worldwide, royalty-free, sub-licensable and transferable license, for the term of the protection of the rights so licensed, to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such Content to provide and/or promote the Website, in any media or platform, known or unknown to date and in particular on Internet and social networks. If Content includes personal information, such Content will only be used for these purposes if such use complies with applicable data protection laws in accordance with our Privacy Policy.
3.2.Where the Company pays for the creation of Content or facilitates its creation, the Company may own that Content, in which case supplemental terms or disclosures will say that. You are solely responsible for all Content that you provide and warrant that you either own it or are authorized to grant the Company the rights described in these Terms. You are responsible and liable if any of your Content violates or infringes the intellectual property or privacy rights of any third party. Content must comply with the Company’s policies. You agree that the Company may make available services or automated tools to translate Content and that your Content may be translated using such services or tools. The Company does not guarantee the accuracy or quality of translations and Users are responsible for confirming the accuracy of such translations, as specified in Clause 23 herein.

4. Website’s Content and Copyright

4.1.Content made available through the Website may be protected by copyright, trademark, and/or other laws of England and Wales or any other applicable laws. You acknowledge that all intellectual property rights for that Content are the exclusive property of the Company and/or its licensors and agree that you will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices.
4.2.You shall not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit any Content accessed through the Website except to the extent you are the legal owner of that Content or as expressly permitted in these Terms. Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-sublicensable, revocable, non- transferable license to access and view the Content made available on or through the Website and accessible to you, solely for your personal and non- commercial use.

5. User’s Accounts

5.1.You must register an account to access and use many features of the Website. Registration is only permitted for legal entities, partnerships and individuals who are 18 years or older. You represent and warrant that you are not a person or entity barred from using the Website under the laws of the United Kingdom, your place of residence, or any other applicable jurisdiction. You must provide accurate, current, and complete information during registration and keep your account information up-to-date. You may not register more than one account or transfer your account to a third party. You are responsible for maintaining the confidentiality and security of your account credentials and may not disclose your credentials to any third party. You must immediately notify the Company if you suspect that your credentials have been lost, stolen, or your account is otherwise compromised. You are responsible and liable for activities conducted through your Travelstaytion Account. Guests and Hosts are solely responsible for maintaining the confidentiality of their password chosen by them for registering. Company is not responsible for any harm resulting from disclosure of such password from Guests or Hosts to third parties or use of their password by a third party to access their accounts. In the event of any unauthorized use of an account, immediately notify the Company at ([email protected]).
5.2.If and as permitted by applicable law, we may, but have no obligation to:

5.2.1.ask you to provide identification or other information,
5.2.2.undertake checks designed to help verify your identity or background,
5.2.3.screen you against third-party databases or other sources and request reports from service providers, and
5.2.4.obtain reports from public records of criminal convictions or sex offender registrations or their local equivalents.

6. Disclaimer

We do not endorse or warrant the existence, conduct, performance, safety, quality, legality or suitability of any Guest, Host, Host Service, Accommodation or third party and we do not warrant that verification, identity or background checks conducted on Users (if any) will identify past misconduct or prevent future misconduct. Any references to a User being "verified" (or similar language) indicate only that the User has completed a relevant verification or identification process and nothing else. We are not responsible for outages or disruptions of the Internet and telecommunications infrastructure which are beyond our control and can lead to interruptions in the availability of the Website.

7. Fees

7.1.The Company may charge Fees (and applicable Taxes) to Hosts and Guests for the right to use the Services as set out on the Website or on any additional material or agreement provided by the Company.
7.2.When a Booking is concluded via our Website, the Guest accepts and agrees to pay an amount equal to the fees displayed in the Accommodation’s section on our Website and confirms the terms set out in each Booking confirmation. The Total Price displayed in each Booking including: the Host Fees, the Fees and applicable other platforms fees and transaction fees. The fees set out in the Accommodation section on our Website are excluding any applicable Taxes and VAT which may be charged in addition thereon on the Booking, and shall be incorporated on the Total Price which is payable by the Guest for the stay.

8. VAT charges

8.1.Depending on the laws of the jurisdiction involved, VAT may be charged on top of the above fees. The fees set out in the Booking includes the VAT where applicable.
8.2.We reserve the right to change our fees at any time, and will provide you with prior notice of any fee changes before they become effective. Any fee changes will not affect bookings made prior to the effective date of the fee change.

9. Reporting Violations

If you believe that a User, Accommodation or Content poses an imminent risk of harm to a person or property, you should immediately contact local authorities before contacting the Company. In addition, if you believe that a User, Accommodation or Content has violated our Terms, Content or any of the Company’s policies, you should report your concerns to the Company to [email protected]. If you reported an issue to local authorities, the Company may request a copy of that report. Except as required by law, we are not obligated to take action in response to any report.

10. The Company’s Role

10.1.While we work hard to ensure our Users have great experiences using the Website, we do not and cannot control the conduct or performance of Guests and Hosts and we are not liable for:

10.1.1.the existence, quality, safety, suitability, or legality of any Accommodations or Host Services;
10.1.2.the conduct and information of any Host or Guest; or
10.1.3.the truth or accuracy of any Accommodation descriptions, reviews, or other Content provided by Users.

10.2.You acknowledge that the Company has no general obligation to monitor the use of the Website and verify information provided by our Users, but has the right not the obligation to review, disable access to, remove, or edit Content to:

10.2.1.operate, secure and improve the Website (including for fraud prevention, risk assessment, investigation and customer support purposes);
10.2.2.ensure Users’ compliance with these Terms;
10.2.3.comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body;
10.2.4.address User Content that we determine is harmful or objectionable;
10.2.5.take actions set out in these Terms; and
10.2.6.maintain and enforce any quality or eligibility criteria, including by removing Accommodations that don’t meet quality and eligibility criteria.

10.3.Where we remove or disable Content, it is at our discretion to notify a User and provide the reasons for such a measure, unless such notification would:

10.3.1.prevent or impede the detection or prevention of fraud or other illegal activities,
10.3.2.harm the legitimate interests of other Users or third parties, or
10.3.3.contravene applicable laws.

10.4.You may appeal such a decision by contacting our customer service. Users agree to cooperate with and assist the Company in good faith, and to provide the Company with such information and take such actions as may be reasonably requested by the Company with respect to any investigation undertaken by the Company regarding the use or abuse of the Website.

11. Links to our Website

11.1.You may only use our Website in a lawful manner:

11.1.1.You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
11.1.2.You must not use our Website in any way, or for any purpose, that is unlawful, fraudulent, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, invasive of another’s privacy (including, but not limited to, any address, email, phone number, or any other contact information without the written consent of the owner of such information), hateful, or racially, ethically or otherwise objectionable; and
11.1.3.You must not use our Website to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind.

11.2.You may link to any page of our Services.
11.3.Framing or embedding of our Services on other websites is not permitted without our express written permission. Please contact us at [email protected] for further information. Links to other websites may be included on our Website. Unless expressly stated, these sites are not under our control. We neither assume nor accept responsibility or liability for the Content of third party sites. The inclusion of a link to another site on our Website is for information only and does not imply any endorsement of the sites themselves or those in control of them.
11.4.You may not link to our Services from any other site the main Content of which contains material that:

11.4.1.is obscene, deliberately offensive, hateful or otherwise inflammatory;
11.4.2.promotes violence;
11.4.3.promotes or assists in any form of unlawful activity;
11.4.4.discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
11.4.5.is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
11.4.6.is calculated or is otherwise likely to deceive another person;
11.4.7.is intended or otherwise likely to infringe (or threaten to infringe) another person’s right of privacy;
11.4.8.misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub clause 11.4);
11.4.9.implies any form of affiliation with us where none exists;
11.4.10.infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks and database rights) of any other party; or
11.4.11.is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

11.5.If you fail to comply with the provisions of this clause, you will be in breach of these Terms. We may take one or more of the following actions in response:

11.5.1.Suspend or terminate your right to use our Website;
11.5.2.issue you with a written warning;
11.5.3.take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
11.5.4.take further legal action against you, as appropriate;
11.5.5.disclose such information to law enforcement authorities as required or as we deem reasonably necessary; and/or
11.5.6.any other actions which we deem reasonably appropriate.

12. Our Liability

12.1.We are not a real estate agent, broker or insurer. We act solely as an intermediary between the Hosts and the Guests. Company is not a party to any agreement entered into between Hosts and Guests, and has no control over the conduct of Users of the Website or any Accommodations and disclaims all liability in this regard.
12.2.To the fullest extent permissible by law, we accept no liability to you for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) our Website and or the use of or reliance upon any Content or Services including but not limited on our Website.
12.3.The Company is not liable for damages suffered by yourself who has copied, transferred, distributed or otherwise protected Content used in this Website, violating rights of third parties.
12.4.To the fullest extent permissible by law, we exclude all representation, warranties, and guarantees (whether express or implied) that may apply to our Services or any Content included in our Website.
12.5.We are not liable in any way for (a) any inaccuracy of, error or delay in, or omission of the Content; or (b) any loss or damage arising from or occasioned by any error or delay in the transmission of our Services.
12.6.We do not have any liability for loss of profit, sales, business, or revenue, loss of business opportunity, goodwill, or reputation; loss of anticipated savings, business interruption, or for any indirect or consequential loss or damage in connection with the provision of our Services.

13. Indemnification

To the maximum extent permitted by applicable law, you agree to release, defend (at Company’s option), indemnify, and hold the Company (including Travelstaytion Payments, other affiliates, and their personnel) harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with: your breach of these Terms (including any supplemental or additional terms that apply to a Service).

14. Assignment

14.1.These Terms may not be assigned by you without the prior written consent of the Company but may be assigned wholly or partly without your consent by the Company to:

14.1.1. a parent or subsidiary,
14.1.2. a Company’s partner;
14.1.3. a third party debt collection agent;
14.1.4. a Company’s affiliate;
14.1.5. an acquirer of assets, or
14.1.6. a successor by merger.

14.2.Any purported assignment in violation of this section shall be void.
14.3.You agree not to sell, license (or sub-license), lease, assign, transfer, pledge, or share your rights under these Terms with or to anyone else, unless we provide you our prior consent for such action. Any advertising or on-line postings as well as actual subletting/renting out (applicable to Guest) of the Accommodation for vacations or to short-term guests by the Guest , constitutes material breach of these Terms and is subject to applicable law, thus Company will be entitled to terminate the Booking of the Guest regarding the Accommodation and require the Guest to vacate or anybody who occupies any portion of the Accommodation, for any period of time for any consideration whatsoever (including, without limitation, the payment of money/or barter of other goods, services, or other property occupancy rights) is not deemed to be a guest or visitor hereunder, and such occupancy shall constitute an unauthorized subletting or assignment under these Terms.
14.4.By accepting these terms and conditions, you explicitly consent to the Company disclosing your personal information to third-party debt collection agencies for the purpose of recovering any outstanding amounts owed by you to the Company. The information shared may include, but is not limited to, your name, contact details, account information, and details of the outstanding debt. The Company will ensure that any third-party debt collector complies with applicable data protection laws and uses the information solely for debt recovery purposes.

15. No Waiver

Company’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.

16. Viruses, Malware, and Security

16.1.We exercise reasonable skill and care to ensure that our Website is secure and free from viruses and malware; however, we do not guarantee that this is the case.
16.2.You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
16.3.You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via our Website.
16.4.You must not attempt to gain unauthorized access to any part of our Website, the server on which our Website is stored, or any other server, computer, or database connected to our Website.
16.5.You must not attack our Website by means of a denial of service attack, a distributed denial of service attack, or by any other means.
16.6.By breaching these provisions you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities, and we will cooperate fully with those authorities by disclosing your identity to them. Your right to use our Website will cease immediately in the event of such a breach.

17. Termination

17.1.Company may notify, suspend or terminate, temporarily or permanently, the account of a User at any time and take appropriate legal action if:

17.1.1.the Host or Guest violates any of the representations, warranties and obligations contained in these Terms or any policies adjacent to it;
17.1.2.the Host or Guest proceeds to fraudulent practice or fraudulent acts;
17.1.3.comes to the Company’s attention that the Host or Guest has violated any applicable legislation (including GDPR or other applicable data protection legislation); or
17.1.4.Company understands, in its sole discretion, that the activities and attitudes of the Users have caused or may cause some damage to third parties or the Company. The Users shall not be entitled to any damages or compensation for the cancellation or suspension of its account on the Website.

17.2.You are under no obligation to use the Website and our Services and may simply choose to stop using it at any time.

18. Complaints and Enquiries

18.1.If you have an enquiry or complaint, please contact our Customer Service team at [email protected] and provide the following information:

a) the Booking confirmation number, your contact details and the email address you used when you made your Booking or the email you registered on the Website;
b) a summary of the issue, including how you’d like us to help you and
c) any supporting documents (bank statement, pictures, receipts, etc.).

18.2.You have up to 30 days from the date the issue arose to submit your complaint. After the lapse of 30 days, you will no longer have the right to make any claims or complaints, and it will be at our sole discretion whether to review and respond to such claims.
18.3.The Company is entitled to suspend the processing of complaints from Users for a reasonable period of time provided that the User in question frequently submits complaints that are manifestly unfounded. Where appropriate, the Company will issue a warning to such User, prior to such a suspension. When deciding on a suspension, the Company takes into account all relevant facts and circumstances apparent from the information available to the Company, including (i) the amount, severity and frequency of unfounded complaints; (ii) the ratio of unfounded complaints to all complaints; and (iii) the intentions pursued by the User, insofar as can be determined by the Company. The Company reserves its right to make claims, including but not limited to Company’s loss of reputation, against the Users who submitted unfounded claims to the Website or the Company.

19. Host Claims

19.1.If a Host provides valid evidence that you, your Guest(s), or your pet(s) have culpably:

a) damaged the complaining Host’s, or the Accommodation, real or personal property, or real or personal property the complaining Host is responsible for, or has an economic interest in, or
b) caused loss of booking income for Bookings via the Website or other consequential damages, which result directly from the damage caused under (a) above; or
c) otherwise caused the complaining Host to incur additional fees (each of (a), (b), and (c) being a "Host Claim"), the complaining Host can notify the Company and/or seek compensation from the Guest through the customer support ([email protected]) of the Company. The Guest will be notified of the Host Claim and given an opportunity to respond and resolve the matter with the complaining Host. Any compensation granted to the complaining Host shall be paid directly by you.

19.2.The Host has up to 30 days from the End Date of the Booking to submit a complaint about a Booking. After the lapse of 30 days, the Host will no longer has the right to make any claims or complaints for a Booking, and it will be at our sole discretion whether to review and respond to such claims.
19.3.If the complaining Host and you cannot resolve, or you fail to pay a Host Claim, the complaining Host may notify the Company through our customer support to accommodate the complaining Host by communicating between the complaining Host and you. The Company will review the Host Claim and will ask the complaining Host to provide any required evidence (e.g. through appropriate documents, photos, invoices, or third-party experts) which substantiates the Host Claim and the Host Claim amount. You will be given the opportunity to respond and provide any relevant counter evidence. If the Company determines, under consideration of the evidence provided, on the burden of proof that you are responsible for the Host Claim, you will pay out the Host Claim to the complaining Host. The Company, upon its discretion, may also accommodate the complaining Host to pursue claims for recovering Host Claims amounts against you using any remedies it may have available under applicable law, including referral of the matter to a debt collector, and/or pursuit of available causes of action and/or claims against you. Host may appeal a decision by the Company by contacting our customer service. As between Users and the Company, the burden of proof regarding the Host Claim amount always lies with the Company.
19.4.You agree to cooperate in good faith, provide any information the Company requests, execute documents, and take further reasonable action, in connection with Host Claims, Host complaints, claims under insurance policies, or other claims related to your provision or use of Host Services.
19.5.Any decisions made by the Company in relation to a Host Claim do not affect your contractual and statutory rights. Your right to take legal action before a court of law remains unaffected.

20. Guest Claims

20.1.If a Guest provides valid evidence that a Host has culpably:

a) damaged the complaining Guest’s personal property, or
b) misrepresented the Accommodation or the Host's services in a manner that materially differs from what was actually provided; or
c) otherwise caused the complaining Guest to incur additional fees (each of (a), (b), and (c) being a "Guest Claim"), the complaining Guest can notify the Company and/or seek compensation from the Host through the customer support ([email protected]) of the Company. You will be notified of the Guest Claim and given an opportunity to respond and resolve the matter with the complaining Guest. Any compensation granted to the complaining Guest shall be paid directly by the Host.

20.2.The Guest has up to 15 days from the End Date of the Booking to submit a complaint about a Booking. After the lapse of 15 days, the Guest will no longer have the right to make any claims or complaints for a Booking, and it will be at our sole discretion whether to review and respond to such claims.
20.3.If the complaining Guest and the Host cannot resolve, or you fail to pay a Guest Claim, the complaining Guest may notify the Company through our customer support to accommodate the complaining Guest by communicating between the complaining Guest and Host. The Company will review the Guest Claim and will ask the complaining Guest to provide any required evidence (e.g. through appropriate documents, photos, invoices) which substantiates the Guest Claim and the Guest Claim amount. The Host will be given the opportunity to respond and provide any relevant counter evidence. If the Company determines, under consideration of the evidence provided, on the burden of proof that the Host is responsible for the Guest Claim, the Host will pay out the Guest Claim to the complaining Guest. The Company, upon its discretion, may also accommodate the complaining Guest to pursue claims for recovering Guest Claim amounts against you using any remedies it may have available under applicable law, including referral of the matter to a collections agency, and/or pursuit of available causes of action and/or claims against the Host. Guest may appeal a decision by the Company by contacting our customer service. As between Users and the Company, the burden of proof regarding the Guest Claim always lies with the Company.
20.4.You agree to cooperate in good faith, provide any information the Company requests, execute documents, and take further reasonable action, in connection with Guest Claims.
20.5.Any decisions made by the Company in relation to a Guest Claim do not affect your contractual and statutory rights. Your right to take legal action before a court of law remains unaffected.

21. Privacy and Cookies

Use of our Services are also governed by Our Cookie and Privacy Policy. These policies are incorporated into these Terms by this reference.

22. Data Protection

All personal information that we may use will be collected, processed, and held in accordance with the provisions of the EU Regulations 2016/679 General Data Protection Regulations (“GDPR”) and the UK General Data Protection Regulation ("UK GDPR"), as well as your rights under both the GDPR and the UK GDPR. For complete details of our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to our Privacy Policy and Cookie Policy.

23. Language and Google Terms

23.1.The original English version of these terms and conditions may have been translated into other languages. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive.
23.2.Some translations on the Website are powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties for merchantability, fitness for a particular purpose and non-infringement. Some areas of the Website implement Google Maps/Earth mapping services, including Google Maps API(s).

24. Maintenance and Support

We have no obligation to provide support, maintenance, upgrades, modifications, or new releases under these Terms. However, we may from time to time issue upgraded versions of the Website, and may automatically electronically upgrade the version of the Website that you are using. You consent to such automatic upgrading, and agree that the terms of these Terms will apply to all such upgrades.

25. Changes in Terms

We shall have the right at any time to change or modify these Terms applicable to your use of our Services, or any part thereof, or to impose new conditions, including, but not limited to, adding fees and charges for use. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, posting on our Services, or by electronic or conventional mail, or by any other means by which you obtain notice thereof. Any use of our Services by you after such notice shall be deemed to constitute acceptance by you of such changes, modifications or additions.

26. Ranking, Users reviews and Feedback

26.1.We provide ranking for Accommodation(s). Ranking is based on comfort features provided from the Accommodation, the Host Services, the number of accepted bookings compared, the response time, the number and the value of accepted bookings of the Host, the review score from previous guests.
26.2.Also, we provide Guest with the ability to write and publish a review of their experience at the Accommodation and the services they enjoyed.
26.3.Hosts agree that Guests may evaluate the Accommodation and the services rendered to them. When doing so, Guests are encouraged to be objective in their evaluation and also required to avoid any offensive or insulting remarks against other persons.
26.4.The completed Guest’s review may be (a) uploaded onto the relevant User’s information page on our Website for the sole purpose of informing (future) users of your opinion of the service (level) and quality of the Accommodation, and (b) (wholly or partly) used and placed by the Company at its sole discretion (e.g. for marketing, promotion or improvement of our service) on our Website or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by us. We reserve the right to adjust, refuse or remove reviews at our sole discretion.
26.5.The Guest’s review should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.
26.6.We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Website and Services. You may submit Feedback by emailing us at [email protected] or through our Contact Link (https://www.travelstaytion.com/contact) section of the Website. At the Company’s request and expense, you will execute documents and take such further acts as we may reasonably request to assist Company to acquire, perfect, and maintain its intellectual property rights and other legal protections for the Feedback.

27. Notice

Unless specified otherwise, any notices or other communications to Users permitted or required under these Terms, will be provided electronically and given by the Company via email, or any other contact method we enable you to provide.

28. Force Majeure

The Company shall not be liable for any delay on release of any payments via the Travelstaytion Payments or delay or failure to perform any of the Services resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, epidemics or disease, strikes or shortages of transportation facilities, fuel, energy, labour or materials.

29. Communication from us

29.1.If we have your contact details, we may from time to time send you important notices by email, SMS, or WhatsApp from time to time. These notices may include, but are not limited to, updates regarding changes to the Services, amendments to these Terms, or other significant information relevant to your use of our Services.
29.2.We will never send you marketing emails of any kind without your express consent. If you do give consent, you may opt out at any time. Any and all marketing emails sent by us include an unsubscribe link. If you opt out of receiving emails from us at any time, it may take up to 15 business days for us to comply with your request. During that time, you may continue to receive emails from us.

30. Miscellaneous

30.1.These Terms constitute the entire agreement between you and the Company with respect to its object, replacing any and all instruments, agreements, letters and / or contracts, oral or written agreements between the parties with respect to the subject matter described herein prior to the date of your registration on the Website.
30.2.Nothing in these Terms will constitute a partnership, agency relationship, franchise relationship or contract of employment between the parties.
30.3.If any provision of these Terms is or becomes invalid, unenforceable or non- binding, you shall remain bound by all other provisions hereof. In such an event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these Terms.
30.4.The failure by Company to exercise any right at any time or to perform any provision of these Terms will not affect in any way the right of Company to exercise such right or enforce such provision thereafter.

31. Contacting us

To contact us, please email us at [email protected] or using any of the methods provided on our Website.

32. Law and Jurisdiction

These Terms and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.

 

Host Terms

1. Host
Host’s relationship with the Company is that of an independent individual or entity and not an employee, agent, joint venturer or partner of the Company, except in the events that the Company acts as a payment collection agent via the Travelstaytion Payments subject to the agreement between the Company and the Host. The Company does not direct or control the Host Services and the Host understands that has complete discretion whether and when to provide Host Services and what price and on what terms to offer the Guests.

2. License to Company to distribute to other Platforms
Hosts hereby grant the Company the license and right to publish, share, distribute, advertise resell, display or in any other way use their trademarks, logos, brand names, companies’ names, their Content of their Accommodation, their Accommodation and distinctive titles or any other intellectual property the Hosts may share with the Company, only in regards to the provision of the Services by the Company in advertising Host’s Accommodations including in the distribution and advertisement of the Accommodations to other platforms or affiliated websites of the Company and promoting them to potential Guests. In the event that the Host’s account is terminated, this license is automatically revoked.

3. Contracting with Guests

3.1.The Host is entering into a contract directly with the Guest, and is responsible for delivering the Host Service specified in Host’s Accommodation. The Host agrees to pay the applicable Fees (and any applicable taxes) for the provision of the Services as set out herein and as per their agreement for each booking. Travelstaytion Payments will deduct the Fees and any amounts that the Host owes to the Company from the payout unless the Company and the Host agree to a different method. Any terms or conditions that the Host includes in any supplement contract with Guest must:

3.1.1.be consistent with these Terms, our Policies, and the information provided in your Accommodation, and
3.1.2.be prominently disclosed in your Accommodation description.

4. Creating and Managing the Accommodation

4.1.The Host shall register if he/she is the owner, or the person entitled or their official representative of Accommodation(s) available to rent and wishes to advertise and book such Accommodation(s) through our Website.
4.2.The Company provides tools that make it easy for the Host to set up and manage an Accommodation. Host’s Accommodation must include complete and accurate information about the Host Service, its price, other applicable charges and any rules or requirements that apply to the Guests or the Accommodation.

5. Host Legal Obligations

5.1.The Host is responsible for understanding and complying with any laws, rules, regulations and contracts with third parties that apply to Host’s Accommodation.
5.2.Information we provide regarding legal requirements is for informational purposes only and the Host should independently confirm Host’s obligations. Hosts are responsible and they are exclusively liable for handling and using personal data of Guests and others in compliance with applicable laws and these Terms.

6. Host Responsibilities

6.1.Hosts are responsible for their own acts and omissions and are also responsible for the acts and omissions of any individuals who reside at or are otherwise present at the Accommodation at their request or invitation or employment or service, excluding the Guest (and the individuals the Guest invites to the Accommodation, if applicable). As well as for keeping information of the Accommodation (including calendar availability and prices) and Content (like photos) up- to-date and accurate at all times and ensure that the Accommodations are appropriate for renting in regards of safe and health standards and that meets all legal requirements to proceed to such use of the Accommodation.
6.2.We recommend that the Host obtains appropriate insurance for the Accommodation.
6.3.The Host is responsible for setting the price and house rules and requirements for the Accommodation. Therefore the Host should not submit any Content for the Accommodation with false or misleading price information, or submit any Content for the Accommodation with a price that they do not intend to honor. Once a Guest requests a booking of Host’s Accommodation, the price for such booking may not be altered.
6.4.The Host must describe any and all fees and charges in their Accommodation description and shall not collect any additional fees or charges outside the Website provided Company’s consent has not been granted.
6.5.The Hosts shall not encourage Guests to create third-party accounts, submit reviews, provide their contact information, or take other actions outside the Website.

7. Liability

7.1.The Company shall not have liability, to the fullest extent permissible by law, for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) our Website or the use of or reliance upon any Content included on our Website or in connection with the loss of income. If we receive any claims or legal proceedings brought against us by any other person or a Guest as a result of Host’s breach of these Terms or as per the agreement between the Host and the Guest, the Host agrees to compensate and hold us harmless against them.
7.2.The Company is not liable for damages arising from a breach of duty based on simple negligence.
7.3.The Company shall not be liable for any delay or non-payment of the Total Price by a Guest as specified in the Booking. Furthermore, the Company shall not be responsible for any payment disputes between the Host and the Guest, or for any delays in payment of rent from the Guest to the Host, to the extent that such issues arise from a third-party provider. For the avoidance of doubt, any costs arising from payment disputes or delays with the Guest shall be borne solely by the Host. The Host shall not be entitled to seek compensation, including payment of rent, from the Company in connection with these matters.
7.4.If the Booking is facilitated through affiliated platforms and partners of the Company, including but not limited to travel agencies, or similar entities, and they fail to remit the due amount of the Booking to the Company acted as payment collection agent of the Host, whether with or without justification, the Company shall not be liable for the non-payment of such amounts to the Host. At its sole discretion, the Company may provide guidance to the Host on legal measures that can be taken, the cost of which shall be borne by the Host against the respective affiliated platforms and partners of the Company. If the Company subsequently receives the due amount, it shall remit this amount to the Host after deducting its fee and any expenses incurred during the process. By agreeing to these Terms, the Host acknowledges and accept that the Company bears no responsibility for Guest’s compliance with any applicable laws, rules and regulations.
7.5.If the payment due for the Booking is not released payment processing provider, delayed payment processing provider, or disputed by the Guest in a manner ultimately accepted by the payment processing provider, the Company, shall not be liable for the non-payment or delay of such amounts to the Host. If the Company subsequently receives the due amount, it shall remit this amount to the Host after deducting its fee and any expenses incurred during the process. By agreeing to these Terms, the Host acknowledges and accepts that the Company bears no responsibility for the Guest’s compliance with any applicable laws, rules, or regulations.

8. Host Indemnification

8.1.By entering into these Terms and using the Website or Services, to the extent permitted by law, Hosts agree to defend, indemnify and hold the Company, its licensors and each such party's parent organizations, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, shareholders, officers, directors, employees, representatives, members, attorneys, licensees, agents, or others involved in creating, sponsoring, promoting, or otherwise making available the Website and its Contents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with:

8.1.1.any inaccuracy relating to the (descriptive) information of the Hosts and their Accommodations, as made available on our Website;
8.1.2.any default in regards to the services rendered by the Host to the Guest;
8.1.3.for any (personal) injury, death, property damage which incurred during a Guest’s visit, whether due to illegal acts, errors, breaches, negligence or gross negligence, wilful misconduct, omissions, non-performance, or tort by or (wholly or partly) attributable to the Host (its employees, directors, officers, agents, representatives or affiliated companies) and
8.1.4.any Host’s violation or breach of any term of these Terms or any applicable law or regulation (including GDPR or other applicable data protection legislation), whether or not referenced herein.

8.2. Appointment of the Company as Payment Collection Agent of Hosts

8.2.1.The Company is not acting as an agent for any Host except for where the Company agrees with the Host to act as a payment collection agent via Travelstaytion Payments. Each Host agrees that payment made by a Guest to the Company shall be considered the same as a payment had been made directly to the Host and that the Host will make the Accommodation available to Guest in the agreed upon manner as if the Host has received directly the Total Price. Each Host agrees that the Company may, in accordance with the Cancellation Policy selected by the Host and reflected in the relevant Accommodation:
8.2.1.1.permit the Guest to cancel the booking; and
8.2.1.2.refund to the Guest that portion of the Host Fee specified in the applicable cancellation policy.
8.2.2.In accepting appointment as a limited authorized agent of the Host, we assume no liability for any acts or omissions of the Host.

8.3. Collection and Remittance by the Company
In certain jurisdictions, tax regulations may require that we collect and/or report tax information about the Host, or withhold Taxes from payouts to the Host, or both. If the Host fails to provide the Company with documentation that we determine to be sufficient to support any such obligation to withhold Taxes from payouts to the Host, we may withhold payouts up to the amount as required by law, until sufficient documentation is provided. The Host agrees that the Company may issue on Host’s behalf invoices or similar documentation for VAT, or other Taxes to the Guest for the Accommodation to facilitate accurate tax reporting by our Guests and their organizations.

8.4. Search Ranking

8.4.1.The ranking of the Accommodation in search results on the Website depends on a variety of factors, including these main parameters:
8.4.1.1.Guest search parameters (e.g. number of Guests, time and duration of the trip, price range),
8.4.1.2.Accommodation characteristics (e.g. price, calendar availability, number and quality of images, Reviews, type of Host Service, age of the Accommodation, average Guest popularity),
8.4.1.3.Guest booking experience (e.g. customer service cancellation history of the Host, ease of booking),
8.4.1.4.Host requirements (e.g. minimum or maximum nights, booking cut-off time),
8.4.1.5.Guest preferences (e.g. previous trips, saved Accommodations, location from where the Guest is searching), and
8.4.1.6.Host Services (services and amenities provided by the Accommodation).

8.5. Booking Modifications

Host and Guests are responsible for any Booking Modifications they agree to make via the Website or direct via the Company customer service to make on their behalf, and agree to pay any additional amounts, fees or Taxes associated with a Booking Modification.

8.6. Contact with Guests

The Hosts shall not try to contact any Guest in order to complete a booking bypassing the obligation to pay any Fees to the Company, such as exchanging personal contact details, like emails, URLs, phone numbers with any Guest prior to her/his booking for the Accommodation.

8.7. Complaint-handling system for Hosts

8.7.1.We aim to provide a high quality of service at all times. However, if the Host would like to raise a complaint regarding any of the following:
8.7.1.1.alleged non-compliance by the Company with any legal obligation on online intermediation services providers, which has negatively affected the Host,
8.7.1.2.technological issues of the Website which have negatively affected the Host in a non-negligible manner; or measures taken or behavior by the Company related to our Services which negatively affects the Host in a non-negligible manner, let us know by contacting [email protected].
8.7.2.We undertake to look into any complaint carefully and promptly and to do all we can to explain our position to the Host. We treat all complaints in a serious and confidential manner, as appropriate in each case.
8.7.3.Within 48 working hours, after receiving Host’s complaint, we will reply to the Host, to the same e-mail address in order to verify that we have received Host’s complaint and let you know of the time by when the Host will have our answer. The time is determined by the seriousness and the complexity of the complaint raised.
8.7.4.We will reply to the Host’s complaint within the time we have set to explain regarding our position on the matter or inform you of the steps we have taken to correct any failures.

8.8. GDPR

The Host must comply with GDPR and UK GDPR provisions and any other data protection regulation applicable in Host’s territory and ensure to protect Guests’ data as instructed by the law.

9. Taxes

9.1.The Host is responsible for determining and fulfilling Host’s obligations under applicable laws to report, collect, remit or include in their Host Fee any applicable VAT or other indirect taxes, occupancy taxes, tourist, income or other taxes (the "Taxes").
9.2.In jurisdictions where the Company facilitates the collection and/or remittance of Taxes on behalf of Hosts, you instruct and authorize the Company to collect Taxes on your behalf, and/or to remit such Taxes to the relevant Tax authority. Any Taxes that are collected and/or remitted by the Company are identified to Users on their transaction records, as applicable. The Company may seek additional amounts from Users (including by deducting such amounts from future payouts) in the event that the Taxes collected and/or remitted are insufficient to fully discharge that Users’ tax obligations, and you agree that your sole remedy for Taxes collected by the Company is a refund from the applicable Tax authority. You acknowledge and agree that we retain the right, with prior notice to affected Users, to cease the collection and remittance of Taxes in any jurisdiction for any reason.
9.3.In certain jurisdictions, Tax regulations may require that we collect and/or report Tax information about you, or withhold Taxes from payments to you, or both. If you fail to provide us with documentation that we determine to be sufficient to support any such obligation to withhold Taxes from payments to you, we may withhold payments from any applicable Total Price arising out of Booking up to the amount as required by law, until sufficient documentation is provided. You agree that the Company may issue on your behalf invoices or similar documentation for VAT or other Taxes for your Host Services to facilitate accurate tax reporting.

10. Assignment

10.1.The Host should not offer any Accommodation(s) that does not own or has permission to rent as a residential or other property, without limiting the foregoing, the Host will not list Accommodations as a Host if is serving in the capacity of a rental agent or listing agent for a third party;
10.2.The Host should not offer any Accommodation that may not be rented or subleased pursuant to the terms of an agreement with a third party, including, but not limited to, a property lease agreement.

 

Guest Terms

1. Searching and Booking on the Company’s Website

1.1. The Guest can search for Accommodation by using criteria like travel destination, travel dates, and number of guests.
1.2. Under these Terms, the Guest will be subject to, and responsible for complying with, all terms of the Booking, including without limitation, the Cancellation Policy and any other rules, standards, policies or requirements that apply to the Booking.
1.3. It is the Guest’s responsibility to read and understand these Terms, and policies prior to booking.
1.4. In the event that the Guest books the Accommodation through a Company’s partner or affiliated website, their terms of use supersede these Terms in the event there is a conflict in any of the terms.

2. Booking

When the Guest books an Accommodation, is agreeing to pay all charges for their booking set out in the Booking including the Host Fee, the Fees, offline fees, Taxes and any other items identified during checkout or any other fees that they have been agreed by the Company (collectively, “Total Price”). When the Guest receives the Booking confirmation, the Guest and the Host are entering into an agreement between them regarding the Booking. In addition to these Terms, the Host will be subject to, and responsible for complying with, all terms of the agreement between the Host and the Guest, including without limitation, the Cancellation Policy and any other rules, standards, policies, or any other requirements identified in the Accommodation or during checkout that apply to the Booking.

3. Check-in/ Check-out Dates

3.1. Check-in time on the Commencement Date of the Accommodation and check- out time on the End Date are the times provided in the Booking. Alternate check-in times may be possible by prior arrangement, subject to availability. On the End Date or by early termination, Guest shall completely vacate the Accommodation and any parking or storage areas; and deliver all Keys, furnishings, if any to the Company or Hosts in the same condition as received excepting normal wear and tear. If Guest fails to vacate the Accommodation by the check-out time provided through the Booking on the End Date, Company may charge Guest an Additional Fee for each day Guest occupies the Accommodation.
3.2. This provision is intended to address a late out check-out by Guest on the End Date, and does not limit Company’s rights or remedies under these Terms or at law in the event Guest fails to vacate the Accommodation. The Company reserves the right to request from the Guest to vacate the Accommodation prior to the End Date due to security reasons.

4. Cancellation Policy

4.1. Guest may cancel the Booking prior to the Commencement Date by written notice to Company such notice to be delivered by email to the address [email protected]. Cancellation of the Booking by the Guest will terminate the Booking until the Company sends a written confirmation of the receipt of such cancellation No Guest cancellation will be deemed to be effective.
4.2. In the event the Guest cancels an Booking, the amount refunded is determined by the Cancellation Policy, that applies to that Booking.

5. Booking

5.1. A Booking is a limited license to enter, occupy and use the Accommodation together with the agreement that will be entered between the Host and the Guest. The Host retains the right to re-enter the Accommodation during the stay of the Guest, to the extent:
5.1.1.it is reasonably necessary,
5.1.2.permitted by Guest’s contract with the Host, and
5.1.3.consistent with applicable law. If the Guest stays past checkout, the Host has the right to make the Guest leave in a manner consistent with applicable law, including by imposing reasonable overstay penalties. The Guest may not exceed the maximum number of allowed Guests.
5.2. The Guest is responsible for confirming that the Guest, and anyone that he/she invites, meet minimum age, proficiency, fitness or other requirements. The Guest is responsible for informing the Host of any medical or physical conditions, or other circumstances that may impact their ability to enter and make use of the Accommodation. Except where expressly authorized, the Guest may not allow any person to enter the Accommodation unless they are included as an additional guest during the booking process and in the booking confirmation.

6. Guest’s Responsibilities

6.1. Τhe Guest is responsible for his/her own acts and omissions and is also responsible for the acts and omission of anyone he/she invites to join or provide access to any Accommodation. For example, this means:
6.1.1.the Guest is responsible for leaving an Accommodation (and related personal property) in the condition it was when they arrived;
6.1.2.is responsible for paying any amount necessary to cover damage that the Guest, his/her invitees, cause to an Accommodation; and
6.1.3.must act with integrity, treat others with respect and comply with applicable laws at all times. If the Guest is booking for an additional guest who is a minor or if the Guest brings a minor, the Guest must be legally authorized to act on behalf of the minor and is solely responsible for the supervision of that minor.

7. Limitation of Liability

7.1. We will not assess the suitability, legality or conduct of any Host and you expressly waive and release the Company from any and all liability, claims or damages arising from or in any way related to the Host’s Accommodation and Services.
7.2. Upon the discretion, the Company will not be a party to any disputes, negotiations of disputes between the Guest and the Host. Responsibility for the decisions the Guest makes regarding services offered via the Website or a Host, with all its implications, rests solely with the Guest. By accepting the provision of our Services, Guest acknowledges that the Company has no involvement in the contractual relationship between the Guest and the Host(s).

8. Vouchers

8.1. The Company is offering to Guests the purchase and use of vouchers (the “Travelstaytion Voucher”) on the Website. The use of the Travelstaytion Voucher and the services available via the Website shall be subject to the general Terms.
8.2. The Guest must have an account on the Website to claim and redeem a Travelstaytion Voucher. The voucher can be claimed by visiting the Website. Upon claiming, the voucher value will appear as the Guest's balance on the Website. This balance can only be used for eligible purchases on the Website. Any Booking made will deduct from this balance. If a purchase exceeds the balance, the remaining amount must be paid with another payment method. The Guest can view the balance by logging into the Guest’s Travelstaytion Account.
8.3. Travelstaytion Voucher may not be applied towards additional fees for changes to existing Bookings or be used to purchase other Travelstaytion Vouchers. Travelstaytion Vouchers cannot be reloaded, resold, transferred for value or redeemed for cash. Once a Travelstaytion Voucher is claimed to Guest’s Travelstaytion Account, its value cannot be transferred to another person or Guest’s account on the Website or cashed out.
8.4. If a Host cancels a reservation unexpectedly or another issue disrupts a stay, the Company may, at its sole discretion, issue a Travelstaytion Voucher. This Travelstaytion Voucher is only valid for a single Booking with a check-in date occurring within one year from the date of issuance.
8.5. The expiration date of Travelstaytion Vouchers will be as specified in the terms of the Travelstaytion Voucher. Travelstaytion Vouchers must be redeemed within this period and may only be applied toward the base reservation value of a Booking. They cannot be used for taxes or any additional fees incurred after check-in.
8.6. Travelstaytion Vouchers are one-time use and non-refundable. They are not redeemable for cash, cannot be applied to previous purchases, and cannot be transferred or combined with other offers, vouchers, or discounts.
8.7. Guests should treat vouchers like cash. Once delivered electronically or physically to the purchaser or recipient, the risk of loss passes to them. The Company is not responsible for lost, stolen, destroyed, or unauthorized use of vouchers.
8.8. The Company reserves the right to refuse or honor a Travelstaytion Voucher in cases of suspected fraud. The Company may close the Guest’s Travelstaytion Account and charge alternative payment methods if a fraudulently obtained voucher is used on the Website.
8.9. In the event a Travelstaytion Voucher is non-functional, Guest’s sole remedy, and our sole liability will be the replacement of such Travelstaytion Voucher.
8.10.The Guest's rights under a Travelstaytion Voucher terminate if the Guest fails to comply with the Terms or if the account is terminated or suspended. Upon termination, the Guest must stop using the Travelstaytion Voucher, and the Company may revoke access to any remaining balance. Failure to enforce compliance does not waive the Company's rights.

 

Date of Last Revision: 1 September, 2025